Do I need to add social messaging to my account before I can use Facebook Messenger?

Question

I want to integrate Facebook Messenger with my account. Do I need to add social messaging to my account first?

Answer

If you're on a Suite plan, you're able to integrate social messaging channels into your account without any additional upgrades. However, if you're using Zendesk Support on a non-suite plan you will need to purchase the social messaging add-on first.

Administrators can verify their plan by navigating to Admin Center > Billing > Subscription. Suite plans will be noted here.

Non-suite accounts will list products individually on the subscription page.

Click on the button below to navigate directly to the subscription settings in your account.

Choose subdomain

.zendesk.com Go to account

For more information, see these articles:

• Getting started with social messaging
• Installing and setting up social media messaging channels (standard agent interface)
• I can't add my Facebook account to Zendesk