Explore recipe: Average number of tickets per organization

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  • Erin Shevlin

    This report is giving an inaccurate organization count. I added a filter for Ticket Organization Status and selected Active only. That did reduce the count slightly but it's still higher than it should be. When I drill in I am seeing Inactive organizations included in the list. How do I get rid of the inactive ones? Also, is there a way to create a bar graph for the tickets created by month with a trend line showing the average created by organization? I am looking to see the trend to identify customers creating more tickets per month than the average. 

  • Christine Felicia
    Zendesk Engineering
    Hi Erin,

    We'll continue to assist you on the ticket you raised with us. Please check your email for updates. Thanks!

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