Explore recipe: Average number of tickets per organization

Return to top


  • Erin Shevlin

    This report is giving an inaccurate organization count. I added a filter for Ticket Organization Status and selected Active only. That did reduce the count slightly but it's still higher than it should be. When I drill in I am seeing Inactive organizations included in the list. How do I get rid of the inactive ones? Also, is there a way to create a bar graph for the tickets created by month with a trend line showing the average created by organization? I am looking to see the trend to identify customers creating more tickets per month than the average. 

  • Christine
    Zendesk Engineering
    Hi Erin,

    We'll continue to assist you on the ticket you raised with us. Please check your email for updates. Thanks!
  • Colin Hutzan

    I followed this exactly and the 'tickets by customer' is blank/NULL despite having data in both the tickets and orgs cells. Why?

  • James Skene

    Colin Hutzanc I did the same and realised that because I copied the formula Organisations was spelt with a 'z' and did not match Organisations in my Metrics. Once updated, the value populated

  • Colin Hutzan

    Thanks James Skene - I thought that could be it but my metric on orgs matches the spelling in my account. ZenDesk escalated a ticket for me on this because they're having trouble figuring it out, even after assuming my account to investigate.


Please sign in to leave a comment.

Powered by Zendesk