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Adding rich content to answers in bot builder (Legacy)



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Aimee Spanier

Zendesk Documentation Team

Edited Feb 03, 2025


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14 comments

"3. Enter the image’s web address (required)" is a bit confusing. I have tried to attach the image to a ticket and copied the link from there but it still says it's not a valid url.

Could you explain in more details please? Thank you.

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I added a .gif as one of my responses however when I go to preview it, it's displayed in a small box and doesn't show the entire gif. 
For example, my .gif is a short animation from an iphone recording. 

Is there a way to change the size so it shows the entire .gif size rather then a small box? 

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Dane

Zendesk Engineering

Hi Zimi,

Resizing is not natively available. However, you can resize your image/gif in a 16:9 ratio directly before you upload it.

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Requiring a URL for each image is not helpful at all for us, I would want to add standalone images of screenshots from our product and this requirement prevents that. Will you support bot responses that can have uploaded images in the future?

This is another example I see of Zendesk focusing on B2C/general public organisations and not B2B. 

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HI Dane the add a button option is very nice but variables cannot be added as link..

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When I add a button to a message it doesn't show up in the preview. Can you help me understand why?

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Viktor Osetrov

Zendesk Customer Care

Hi Ervin,

Thanks for your interesting question. Yes, are right for 100% - unfortunately, it doesn't work from a bot preview. 
However, if you would like to check your custom buttons - you can accomplish it from messaging preview. 
Have attached a screenshot below

Hope it helps

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What is the best way to handle the source of your images?

I have tried to use images that are already in the helpcenter. That works.

Another option is to add assets in the helpcenter design and then use the url.

But both solutions are not very sustainable, because if you have images in the helpcenter or assets you will not see a direct link to the bot and it will happen that the images will be deleted unknowingly.

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What is the image size recommended to add it to the bot? pixels x pixels...

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Mike DR

Zendesk Customer Care

Hi Zendesk Admin PCK! You can upload your image on a publicly available image sharing site or you can use your company's server to have better control on the image (you may also edit the size there and it will reflect on flow builder or help center).

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I'd like to be able to set a variable instead of a hard-coded URL for the button link–is this something you've considered supporting?

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When adding images (i.e., step “Enter the image’s web address (required) and description (optional), then click Done.”), does the image address have to be to a public website? 

 

Also, is it not possible to add images from our help center? We've tried this but it doesn't seem possible since it's not an allowable file type (/hc/article_attachments/).

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Francis Casino

Zendesk Customer Care

Hello Ryan,
 
I have created a ticket to look into this further. You can expect to receive an email about it soon.
 
 

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Francis Casino Any updates on how to access image assets already uploaded to the related help center as images for bot messages?

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