Adding rich content to answers in bot builder

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  • Kathy

    "3. Enter the image’s web address (required)" is a bit confusing. I have tried to attach the image to a ticket and copied the link from there but it still says it's not a valid url.

    Could you explain in more details please? Thank you.

  • Zimi Support

    I added a .gif as one of my responses however when I go to preview it, it's displayed in a small box and doesn't show the entire gif. 
    For example, my .gif is a short animation from an iphone recording. 

    Is there a way to change the size so it shows the entire .gif size rather then a small box? 

  • Dane
    Zendesk Engineering
    Hi Zimi,

    Resizing is not natively available. However, you can resize your image/gif in a 16:9 ratio directly before you upload it.
  • Rachel Martin

    Requiring a URL for each image is not helpful at all for us, I would want to add standalone images of screenshots from our product and this requirement prevents that. Will you support bot responses that can have uploaded images in the future?

    This is another example I see of Zendesk focusing on B2C/general public organisations and not B2B. 

  • HI Dane the add a button option is very nice but variables cannot be added as link..

  • Erin Rowan

    When I add a button to a message it doesn't show up in the preview. Can you help me understand why?

  • Viktor Osetrov
    Zendesk Customer Care
    Hi Ervin,

    Thanks for your interesting question. Yes, are right for 100% - unfortunately, it doesn't work from a bot preview. 
    However, if you would like to check your custom buttons - you can accomplish it from messaging preview. 
    Have attached a screenshot below

    Hope it helps
  • Mike

    What is the best way to handle the source of your images?

    I have tried to use images that are already in the helpcenter. That works.

    Another option is to add assets in the helpcenter design and then use the url.

    But both solutions are not very sustainable, because if you have images in the helpcenter or assets you will not see a direct link to the bot and it will happen that the images will be deleted unknowingly.

  • Aquatrol Support

    What is the image size recommended to add it to the bot? pixels x pixels...

  • Mike DR
    Zendesk Customer Care
    Hi Zendesk Admin PCK! You can upload your image on a publicly available image sharing site or you can use your company's server to have better control on the image (you may also edit the size there and it will reflect on flow builder or help center).
  • Zach Velcoff

    I'd like to be able to set a variable instead of a hard-coded URL for the button link–is this something you've considered supporting?


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