Can I add a tag to a user with a trigger action?

Question

Can I add a tag to a user with a trigger action? How can I check if a user tag was added by a trigger? 

Answer

User tags cannot be directly added to a user's profile using a trigger action, but you can create a custom workflow using the Requester: custom user field. See the steps below to create this workflow. 

Create a custom user field 

1. Create a custom user field and select the drop-down field type.
2. Add the user field values along with the associated tags that the trigger will apply. In this example, we will be adding the user tag vip.
3. Click Save.
   

Create a trigger 

1. Create a trigger and apply the conditions to which the user tag should be applied. 
2. Under Actions, apply the following: 
   Requester: Custom user field name | tag_value
   
3. Click Save.

The trigger will add the vip tag to the user and any subsequent tickets from that user. 

Verify if a user tag was added by a trigger 

Use the steps below to verify if a user tag has been added by a trigger. 

1. Locate the custom user field ID that includes the user tag value. This will appear in Admin Center when the user field setting is selected. 
   

   

2. Locate the user field's value ID that applied the tag by using the following API endpoint. Enter your subdomain and the user field ID found in Step 1. 

   https://yoursubdomain.zendesk.com//api/v2/user_fields/fieldID

   

3. Enter your subdomain using the following trigger API endpoint: 

   https://yoursubdomain.zendesk.com/api/v2/triggers/active.json?active=true&page=1
   

4. Search for the user field value ID from Step 2 in the active trigger list. The trigger or triggers name that includes the custom user field value and the tag will be listed.