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[Archived] Using autoreplies based on intelligent triage



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Aimee Spanier

Zendesk Documentation Team

Edited Feb 03, 2025


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9 comments

The following link in this article shows "You're not authorized to access this page" even if I am signed in. Please check it.
https://support.zendesk.com/hc/en-us/articles/5524125586330

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Aimee Spanier

Zendesk Documentation Team

Hi, 児玉利彦.

You should be able to access the linked article now. Thanks!

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Aimee Spanier

Zendesk Documentation Team

Hi, Viktor Hristovski.  Can you tell me where you found the link to that article?

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Hi Aimee Spanier, its in the admin settings for bots (behavior tab).

Both links marked in blue give same error.

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Aimee Spanier

Zendesk Documentation Team

Thanks, Viktor! I've submitted a request to fix the links. I'll let you know when the UI is updated.

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Aimee Spanier

Zendesk Documentation Team

Link fixed (a while ago, I forgot to update this ticket). Thanks, Viktor!

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Is this autoreply action trigger works on messaging? (eg: DM Instagram, X, Facebook Messenger, WhatsApp, Messaging Livechat)

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Dainne Kiara Lucena-Laxamana

Zendesk Customer Care

Hi @... ,

It only works for Web Form & Email channels for now:

An autoreply is an automated response to a customer's request, sent through an email or web form. Autoreplies are created using triggers , which determine when the reply is sent and what information is included in the email response

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