Release notes through 2023-04-21

See our What's New for an overview of what was released in the last month.

This week's release notes include:

Mobile SDKs

New

Updated

Messages will remain in a sending state for 60 seconds before timing out and failing with an option to retry.

Fixed

When the end user navigates to the conversation screen, the screen fully scrolls to the bottom of the page to make the last message completely visible.

New

New

New

We’ve introduced a new security measure for dashboards with public links. If a user attempts to access a password-protected dashboard and enters an incorrect password five times, the dashboard becomes inaccessible for all users for five minutes. For more information, see Sharing Explore dashboards outside Zendesk.

New

B3Works (Support)
B3Works is a softphone application based on Desktop, Mobile, and Web Browser applications that end users can use to carry out communication activities, such as making phone calls and chatting. B3Works CTI simplifies call management and provides Contact Center access to relevant information about callers. This information enables your business to personalize the Customer Experience, increase efficiency, and streamline Contact Center operations for customers and agents. With this integration, you can generate tickets automatically when making outgoing calls, and renew tickets automatically after outgoing and incoming calls end.
BigCommerce by Zenplates (Support) (paid)
BigCommerce by Zenplates provides a comprehensive view of each BigCommerce customer and their order history, making it easy to provide personalized support and a better customer experience. You'll save time and money by having contextual information presented to you within Zendesk, without the need to juggle multiple platforms or perform manual searches. You can also take important actions with a single click, empowering both you and your agents.

New

Layout Builder
The Layout Builder EAP is going live on April 27th! This feature will introduce no-code, drag-and-drop functionality, allowing customers to create custom page layouts directly in the admin center, starting out with the Support Ticket UI. For more details about eligibility requirements and how to sign up, see: What is layout builder?