Issue symptoms
When I add inline images to tickets, a pop-up appears with the error message Image cannot be pasted due to authentication requirements.
Resolution steps
When the Enable secure downloads option is enabled, agents are not able to add inline images to tickets any more. Disable Enable secure downloads to allow inline images in tickets.
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1 comment
Naci Simsek
But why inlining images are related with a security feature? I would like my chat attachments to be secure, not accessible without sign-in, but still want to be able to inline images.
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