Exporting datasets from Explore (Beta)

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  • Mark Ganusevič

    Hi, great feature. Will there be API access?

  • Joel Hellman

    I think I have the same question as Mark. 

    The exported data is made available as CSV files that you can download and integrate with third-party tools of your choice.

    Downloading csv manually in interface is nice for manual reporting flows, but have use cases to automate using reporting data from Zendesk. For us to automate this, we'd need to have programmatic access to the generated csv, or set it up to deliver to a target of our choice, e.g. a AWD S3 bucket or similar. 

  • Elaine
    Zendesk Customer Care
    Hello Joel,
    You can accomplish this manually, or if you're utilizing a different reporting tool, you have the option to download the data to that tool. If you're using Explore Enterprise or a higher version, you can sign up for the beta version using the link provided. However, please note that since this feature is still in beta, it may not yet be available via the API.
  • Dan Cooper
    Community Moderator

    It's great to see some progress on getting data out of Explore.  Are there plans to include Guide datasets as part of the beta?  We currently use API access to pull much of our data into BigQuery, but Guide doesn't have the same API coverage as ticket data so we'd appreciate more export options for that data that would allow us to better track knowledge KPIs for our content and teams.

  • Kevin

    I just submitted a request to get this enabled. Is there any way to expedite the request? We have an urgent business need to export a large amount of data.

  • Brett Bowser
    Zendesk Community Manager

    Hey Kevin, the plan is to roll out this beta to all users who signed up within the next couple of weeks. Thanks for your interest!

  • Customer Operations Team

    Hey Brett Bowser,

    I've signed up for the Beta a while ago, is there are ETA on when we'll be given access?


  • Jake

    HI Brett Bowser - Is the BETA still being rolled out? I submitted my interest back in early December and have yet to hear anything..
    Many thanks!

  • Brett Bowser
    Zendesk Community Manager
    Hey Jake, I followed up with our Product Manager for this beta and he was able to confirm that this beta is now closed. We are targeting a Q2 release date so be sure to follow our Announcements page for more information. I hope this helps!

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