Announcing visibility of all macros to admins in Admin Center

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10 Comments

  • Stephen

    Great stuff - really happy to see this coming in.

    1
  • Tobias Hermanns

    Scott Allison

     

    Hi,

    how to remove an Agent Macro? We removed the role feature that they can create Macros as they misused it to change priorities. Now I see their Macros and can clone it, but not delete or anything else?

    So please let me know how I as an Admin can adjust their stuff.

    Thanks.

    Tobias

    5
  • Anastasia Kachanova

    +1 to Tobias's comment.

    Admins need to be able to edit/disable everything that one agent can create, as usually they're not aware about full set up logic and adding of one action to the macro can mess tickets in whole instance resulting in many hours of manual Admin work to fix it after. 

    5
  • Regina Giuliani

    +1 Anastasia comment 

    2
  • 이지훈(Lee jihoon)

    As an administrator, I also wish I could delete macros created by individual agents.

    2
  • Atanas Tomov

    +1 on Anastasia and Tobias' comments

    Being able to manage everything, edit, remove, change etc. is of utmost importance for admins. 

    3
  • Scott Allison
    Zendesk Product Manager

    Thank you everyone for your feedback! I'm glad this improvement is valuable. We have deliberately approached this incrementally so you can get access to something sooner, instead of waiting longer for the entire feature set. So for now, Admin Center is limited to view only. We do want to extend the capabilities in Admin Center, but I don't have a timeline for that. This latest release builds on the earlier release which enabled view, edit and delete through the API. So, for now, if you need to delete or edit a macro owned by an agent, you either need to ask them to do it, or you can do it via the API, or a marketplace app.

    -2
  • Natali de Lima Félix Tiengo

    Olá!

    Faz muita falta não saber quem criou as macros compartilhadas, podem estudar como liberar a opção de histórico para as macros, assim como existe para gatilhos.

    0
  • Afton Rupert

    +1 to be able to delete macros

    1
  • Shawna James
    Community Product Feedback Specialist
    Thanks all for your continued feedback here! I want to confirm your notes are being logged by our PM's. Thanks again.
    -1

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