|October 6, 2023
|Later this month
We’re excited to announce an early access program (EAP) for the similar tickets feature.
What’s changing and why?
The similar tickets feature allows agents to see a list of similar tickets in the Intelligence section of the context panel when they’re working on a ticket. By seeing how similar issues were addressed, agents are able to solve tickets more efficiently.
For more information, see Viewing similar tickets in Intelligence.
What do I need to do?
To sign up for the EAP, complete this form.
Please share any feedback about similar tickets in this Community post. We look forward to working with you on this exciting new feature!