|Announced on||Rollout starts||Rollout ends|
|October 11, 2023||October 11, 2023||October 13, 2023|
We are excited to announce that you can now easily bulk delete media (images and article attachments) in Guide media library.
This announcement includes the following topics:
What is changing and why?
With the release of Guide media library, our customers gained account-level visibility into all images and article attachments used in their knowledge base. For some customers, the increased visibility made them realize they had a lot of outdated and unused content they wanted to delete. However, prior to this release, the only way to delete media files and attachments was to do so one at a time. To resolve this issue and make it easier for our customers to delete unused media, we’ve now added an option to delete media in bulk from within the Guide media library.
How will this affect me?
You can now select up to 30 media files at one time (images and attachments) and choose an option to delete them together in bulk. You’ll always be able to review where the media selected for deletion is used in your knowledge base before you confirm your action.
You can only delete the images that you have uploaded. Guide admins can delete any image in the account.
What do I need to do?
You don’t need to take any action. Bulk deletion in the Guide media library will be available for all plans. If you want to learn more about it see Working with images in the media library or Working with attachments in the media library.