Working with images in the media gallery

Attention: The media gallery is available on all plan levels. However, to use content blocks you must have an Enterprise plan.

When you insert an image into an article or content block, you can choose the images you want from the media gallery, a place to store and manage your images.

You can access the media gallery within the article and content block editors. You can use the media gallery to upload and insert images into your articles or content blocks or, if you are a Guide admin, to view all images uploaded to your account.

This article covers the following topics:

• Opening and viewing the media gallery
• Uploading images to the media gallery
• Managing images in the media gallery

For information about inserting images from the media gallery, see inserting images in articles and content blocks.

Opening and viewing the media gallery

You can open and view the media gallery from any article or content block that you or someone else has created. Within the media gallery, you can search for images by file name or filter them by the date they were added or updated.

To open and view the media gallery

1. In the help center or Guide admin, create or edit an article or content block.
2. In the article or content block, click the Insert image icon () on the toolbar. The media gallery opens. You can select the tabs to display the images you want to work with:
   • This content block (appears if you are editing a content block): Displays all images that are used in this content block.
   • This article (appears if you are editing an article): Displays all images that are used in this article.
   • Your media: Displays the images that you've uploaded to articles and content blocks.
   • All media (Guide admins only): Displays all images that have been uploaded to your account.

   The following image shows the This content block tab that appears if you are creating or editing a content block.

   

Uploading images to the media gallery

You can upload another image when the media gallery doesn’t contain the image you need.

To upload an image to the media gallery

1. Open the media gallery, then click Upload media.
   Note: You can also drag and drop an image into the media gallery to upload it.
2. Select one or more images you want to add to the media library, then click Open. Your images are uploaded to the media library and are available to use.

   

Managing images in the media gallery

Once you’ve uploaded your images to the media gallery, you can insert images into articles or content blocks, replace them, or delete them.

To manage images in the media gallery

Open the media gallery, click the options menu () on an image, then select one of the following options:

• Insert media: Inserts the selected image into the open article or content block at the current cursor position.
• Replace media: Replaces the current image with a new one you specify. You can use this option to upload a new image, preview the old and new images, and view all articles or content blocks in which the image appears.

  If you are replacing an image in a content block or article, the new image will replace the old image in any article where this content block or article is used, including published articles that use this block. However, the URL will remain the same, which prevents links from breaking when you replace an image.

  

• Delete media: Permanently removes the selected image from the media gallery and any published article that uses it. You can only delete the images that you have uploaded. Guide admins can delete any image in the account.
  When you select this option, a new window displays a preview of the image and a list of all articles or content blocks in which it appears. Verify the image you want to delete is not used in any other article or content blocks prior to deleting it. If a deleted image is used within a published article, the article will display a broken image icon where the image was placed.

  Note: When you delete media from the media gallery, articles that previously contained that media will display information in the History view indicating the attachment has been removed and the filename is unavailable. If you don’t want to delete the media from the media gallery and all affected articles, you can instead remove it from within the article in which it appears, leaving it in the media gallery for use in other articles.