Working with images in the media library

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  • Cheeny Aban
    Zendesk Customer Care
    Hi Hrishikesh, 

    I created a ticket on your behalf so that one of our engineers will be able to look into your account and investigate
  • Katarzyna Karpinska
    Zendesk Product Manager

    Hi All, 

    Thank you for all your comments. We are working on adding bulk deletion to the gallery right now and it should be available to all our customers in the next couple of weeks. 

  • Lue Loudin

    The form shared for product feedback in a June comment reply is broken. I'm happy to submit in the right tool.
    Ask, could you add the ability to maintain alt text for the image that then applies when you select the image to include in 1 or more articles? I imagine this would be a go-forward option only.

  • Brett Bowser
    Zendesk Community Manager
    Hey Lue, 

    Thanks for sharing this with us. Here is the correct link for you to access: 
    Product Feedback + Feature Request Post Template
    I hope this helps!
  • Kimber Wiggs

    When using the "Replace media" feature, is there any way to prevent the new image from publishing immediately? We are often staging UI updates in our help desk before our system is officially updated, so publishing the new image immediately isn't conducive to our needs. 

  • Lyn Thompson
    Zendesk Luminary

    We have the same issue as Kimber Wiggs. The only option at the moment is to add a new image instead of replacing the existing one. This means we have to follow-up to find the image at a later time and delete it. Unless you have another solution for this that I'm not aware of?

  • Mike DR
    Zendesk Customer Care
    Hi Kimber!

    For now, there isn't a way to delay the image to show up. Sounds like a helpful feature to have and I would suggest submitting product feedback here: Giving product feedback to Zendesk in order for our community to upvote it.
  • Drew Tucker

    Hello. How can I obtain the actual URL of the image? They're all hidden behind this new system now. I use images in the backgrounds of tables and the only way to get them to appear was to use the URL directly to the JPG.

  • Kimber Wiggs

    Lyn Thompson I submitted my enhancement request here if you'd like to upvote it :) 

  • Kirsten Flores

    Is there a way to download images from the media library, or do an export of all images in the media library?

  • Gab
    Zendesk Customer Care
    Hi Kirsten, 
    I'm afraid exporting images in the media library isn't something we have available at the moment. However, I totally agree that that could be a great feature to add! I encourage you to create a new post in the General Product Feedback topic in our community to engage with other users who have similar needs as conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
    Specific examples, details about impact, and how you currently handle things are helpful for our product teams to understand the full scope of the need when working on solutions. 
    We truly value customer feedback and your voice and votes in the forums help influence future Zendesk functionality.

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