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Zendesk SDK for Unity now has a demo game

Gofran Shakair
  • Edited
Zendesk Product Manager
Announced on Rollout starts
October 17, 2023 October 17, 2023

We are excited to announce a demo game for you to see the Zendesk SDK for Unity in a real-life game and to be able to test your own customer service scenarios through it without writing any code.

This announcement includes the following topics:

What is the Zendesk SDK for Unity?

The new Zendesk SDK for Unity, announced last year, is designed to bring the simplicity of the previous SDK (now called the “Classic SDK”) alongside Zendesk’s messaging capabilities to provide a complete Customer Experience solution (CX) to your business. 

The new SDK is convenient for you, your players, your developers, and your agents. Here is how:

  • As an Admin, you can build automated flows in minutes with our Bot Builder Editor and control how your players are being served using bots and ready-to-use blocks like quick replies and forms.
  • Your players can have continuous conversations with agents. They can start, pause, and pick up their support conversations at their leisure.
  • Your development team can install the SDK in minutes as it is native to Unity. There is no compatibility overhead, and your agents have access to customers’ context and previous bot interactions so they can jump straight to helping them. Their time is protected as Zendesk bots can now handle trivial tasks.

Why did we launch the demo game?

The Zendesk Unity demo game (called Match 3) is built to demonstrate the Unity SDK integration with a real Unity game. There is no objective for winning this game.

We want to enable Zendesk customers’ admins and players to experience the Unity SDK in a real scenario without writing any code.

As an admin, you will be able to set up your customer flow in your bot builder editor (with your Zendesk subdomain).

First, you must get the channel ID from the Channel configuration page in the Admin Center, then initiate the SDK in the demo game by entering it in the configuration screen.

For the time being, the EAP version of The Zendesk SDK for Unity only uses the Android Channel in the Channel drop-down to create the channel for both iOS/Android. This will change after GA.

Untitled drawing.svg

More information on how to play and use the game can be found here.

Where can I access the Unity SDK Demo game?

You can install the demo game in the App Store and Play Store.

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9 Comments

  • 이지훈

    The game is fun. I gave it five stars. I look forward to more game releases. (LOL)

    0
  • Thomas (internalnote.com)
    • Edited
    Community Moderator

    Hmm... I get an "Messages failed to load" error when adding the channel ID from the Admin Panel.

    Even the UI shows a "succesful update", the Console shows this error:

    Config could not be initialized
    UI.ConfigurationScreen:ConfigCouldNotBeInitializedEvent()
    ZendeskMessagingOperations:OnInitFailureEventHandler()
    Zendesk.Runtime.Messaging.<Initialize>d__10:MoveNext()
    System.Threading.ExecutionContext:RunInternal(ExecutionContext, ContextCallback, Object, Boolean)
    ...

    So with custom stuff something goes wrong (I do run the Advanced AI Generative Bot EAP if that helps)

    0
  • Gofran Shakair
    Zendesk Product Manager

    Hello Tomas, 

    Thank you for trying the game, can you please explain which console you are talking about?

    if you can create a ticket with Zendesk support in your instance so we can look into this in more detail?

    0
  • Thomas (internalnote.com)
    Community Moderator

    Hey,

    I hooked up the iPhone to my Mac and checked the macOS Console Log to search error messages since the application didn't work. 

    Ticket has been raised for instance d3v-verschoren.zendesk.com

    0
  • Gofran Shakair
    Zendesk Product Manager

    Hello Thomas,

    I see from your screenshot that you have created an iOS Channel to test with.

    For the time being, the EAP version of The Zendesk SDK for Unity only uses the Android Channel in the Channel drop-down to create the channel for both iOS/Android.

    This will change after GA.

    Can you please create an android channel and try again (even in your iOS device/game)?

    1
  • Ahmed Zaid
    User Group Leader Community Moderator
    Zendesk Luminary

    Hello,

    I created an Android channel and connected a bot with Generative AI Bots EAP. I haven't received a single helpful response on the iOS or Android demo apps. What I do receive is a mixture of responses for when the bot doesn't understand the question and can't find answer to the question. They both have variants with the correct persona as configured from the EAP feature.

    I tired the same questions in the bot testing area and I did get some responses. Am I doing something wrong in configuration? Is this a channel limitation, an app issue, or an EAP limitation?

    0
  • Thomas (internalnote.com)
    Community Moderator

    The Android SDK worked like a charm! Thanks

    0
  • Gofran Shakair
    Zendesk Product Manager

    Hello Ahmed,

    It should not be a channel limitations.

    Have you tried this with Unity SDK or just iOS and Android?

    I suggest you check the resources in the following links for more on the Generative AI Bot EAP:

    0
  • Ahmed Zaid
    User Group Leader Community Moderator
    Zendesk Luminary

    Unfortunately, I don't have an environment to test android or iOS SDKs. The app works well otherwise, in terms of flows and connecting to a human. The EAP works well when tested in Web Widget. So, perhaps the issue is not on your team. Thanks for your reply.

    0

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