Employee experience (known as “EX” or “Business-to-employee,” or “B2E”) refers to how employees feel about their jobs, work environment, and employer. The goal of employee experience is to minimize the small, daily annoyances of the workplace so it’s easier to be productive. In this article, you’ll find links to resources that can help you optimize the employee experience with Zendesk Suite.
Before you start, watch this great video on how to improve your employee's experience.
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General resourcesUse these resources to learn more about employee experience and how Zendesk offers internal support. |
Resources for support and ticketingRefer to the following articles to discover ways to optimize your support for employee experience. |
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Resources for your help centerAn internal knowledge base is vital to ensure your employees get the help they need and keep your ticket volume low. |
Recipes and examplesUse these examples to help optimize the suite to give the best experience to your employees. |
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On the Zendesk BlogYou'll find many helpful articles on the Zendesk Blog, including these great articles about employee experience. |
If you're looking for more information, contact us. We're here to help.