| Announced on | Rollout starts | Rollout ends |
| November 16, 2023 | November 16, 2023 | November 16, 2023 |
We are excited to announce improved integration with third party editors such as Google docs and Word 365 for Guide media library.
This announcement includes the following topics:
What's changing and why?
This year we've implemented many updates aimed at streamlining the process for customers using Google Docs or Word 365 to create help center content. Prior to these updates, copying and pasting from these third party tools resulted in issues such as formatting inconsistencies and unwanted HTML tags. Those issues are a thing of the past now. The last obstacle was the inability to import images directly from Google Docs or Word 365 via copy/paste, as they would appear in the body of the article but would not be available in the media library. We’re glad to announce that this issue has been resolved too!
How will this affect me?
Now, when you copy images from Google Docs or Word 365 and paste them into the article editor, those images are automatically imported into the Guide media library and are available for use in your article and across your help center. You no longer have to save the images in a separate file and manually upload them to the media library in order to use them in your article.
What do I need to do?
You don’t need to take any action. However, if you’re interested in learning more about preserving formatting form third party editors see Working with images in the media library.