Tymeshift is Zendesk's workforce management (WFM) solution. Tymeshift improves the predictability and efficiency of customer service organizations through its wide range of planning, scheduling and monitoring tools.
This topic contains resources for setting up and using Tymeshift.
Tymeshift admin guide
- Getting started with Tymeshift WFM
- Setting up Tymeshift WFM
- Planning staffing with forecast and schedule
- Reporting on workforce performance
Tymeshift agent guide
- Accessing agent schedule
- Starting and ending day in the Tymeshift app
- Trading shifts with other agents
- Requesting time off
- Using task lock