| Announced on | Rollout on |
| January 11, 2024 | January 11, 2024 |
Zendesk is pleased to announce that you now have the ability to add start time options to automatic shifts in Tymeshift, our workforce management solution.
This announcement includes the following topics:
What is changing?
You can now define specific start times when creating or editing automatic shifts in Tymeshift.
For example, configure automatic shifts to start only at 9am, 10am, or 11am. The scheduling algorithm will then automatically select the best starting time option for each agent based on your forecast.
Why is Zendesk making this change?
We’ve heard from you that you appreciate the convenience of automating schedules. However, giving the system full control to make decisions based on purely mathematical models may not always align with our preferences.
To humanize automatic scheduling and give managers more control, Zendesk is gradually incorporating new conditions that the scheduling algorithm must meet. This way, it’ll eventually operate as naturally as we do.
What do I need to do?
You don’t need to do anything. You’ll automatically be able to configure start time options for your automatic shifts. See Setting up locations and shifts in Tymeshift.
You can also learn more about getting started with workforce management.