Announcing restricted content support for Zendesk bots article recommendations and generative replies

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  • Kerstin Graf

    Restricted articles are found, which is fine, but at the moment the bot displays the following message even for logged-in users:
    "Restricted article
    You can only view this post if your account has been granted access."
    The post has the visibility "Logged in users".
    In order to be able to test it properly, this would have to be fixed. The preview is necessary.

  • Daniel Aron
    Zendesk Product Manager

    Hi Kerstin, thanks for your feedback. Can you share any screenshots of how this appears in context, or steps we can take to try to reproduce this issue? I'm wondering, are you referring to using the article step type in a bot answer, or article recommendations? It sounds like what's referenced here in relation to the article step type. 


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