SUMMARY
On April 19, 2024 from 15:24 UTC to 18:34 UTC, customers across all Pods may have experienced issues with Tymeshift not loading or not loading information correctly, resulting in an error message being displayed.
Timeline
April 19, 2024 03:57 PM UTC | April 19, 2024 08:57 AM PT
We are receiving reports of Tymeshift not loading for some customers. Further updates will be posted shortly.
April 19, 2024 04:12 PM UTC | April 19, 2024 09:12 AM PT
Our engineers have confirmed an issue with the Tymeshift app not loading for some customers and are now investigating. Next update in 30 minutes or when we have new information to share.
April 19, 2024 04:44 PM UTC | April 19, 2024 09:44 AM PT
Our engineers continue to investigate the issue causing the Tymeshift app to not load for some customers. Next update in one hour or when we have new information to share.
April 19, 2024 05:45 PM UTC | April 19, 2024 10:45 AM PT
Our technical team is actively engaged on the issue causing the Tymeshift app to not load for for some customers. We will provide another update in 3 hours or when we have more information to share.
April 19, 2024 06:48 PM UTC | April 19, 2024 11:48 AM PT
Our engineers have been able to increase capacity and we are no longer seeing the issue on our end. Please let us know if you continue to experience issues with loading Tymeshift.
April 19, 2024 08:05 PM UTC | April 19, 2024 01:05 PM PT
We are happy to report that the access issues for the Tymeshift (WFM) app are now fully resolved. Please let us know if you continue to experience issues.
POST-MORTEM
Root Cause Analysis
This incident was caused by performance degradation of the service as a result of increased usage in the specific environment.
Resolution
To fix this issue, additional backend resources were deployed, and recovery was then observed.
Remediation Items
- Increasing service backend resources [Done]
- Global increase of app resources for the service [Scheduled]
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, contact Zendesk customer support.