Allowing reviewers to replace conversations in assignments

In some cases, reviewers might want to skip a conversation in an assignment within Zendesk QA. To do this, they can either remove or replace a conversation in an assignment.

By default, Zendesk QA allows reviewers to remove conversations. You must turn on the setting to allow reviewers to replace a conversation. 

Learn more about Zendesk QA assignments and how to replace or remove conversations.

To allow reviewers to replace conversations

1. Click your profile in the bottom left corner, then select Users and workspaces.
2. If needed, click the toggle sidebar icon.
3. Under your workspace, select Assignments. 
4. Select Goal.
5. Under Replacing conversations, select Allow reviewers to replace conversations while doing the assignment.