Replacing or removing conversations in assignments

This article describes how to replace or remove a conversation in an assignment within Zendesk QA. By default, Zendesk QA allows reviewers to remove conversations. To replace a conversation, a setting must be turned on first. For more information, see Allowing reviewers to replace conversations in Zendesk QA.

Learn more about Zendesk QA assignments.

Replacing or removing a conversation

To manage the quality of assignments, you may need to replace or remove conversations. Follow these steps to replace or remove a conversation:

To replace or remove a conversation

1. Check the conversation info panel on the right.
2. Under Reviews, find the name of the assignment.
3. Click the options menu icon () next to the assignment.
4. Select Replace conversation or Remove conversation.
5. Enter the reason for why you're replacing or removing the conversation.
6. Select Replace or Remove conversation.