| Announced on | Rollout starts | Rollout ends |
| July 2, 2024 | July 1, 2024 | July 3, 2024 |
As part of Zendesk's continued efforts to expand data locality support, we are excited to announce that Zendesk has now extended data locality coverage to the United Kingdom (UK) and Osaka, Japan. This important update gives you control over where your data is stored. It also means your UK and Osaka data locality requirements will be supported, allowing you to host a wide range of Zendesk service data, including Support, Chat, Guide, and Gather, in these locations.
This announcement answers the following questions:
- What's changing?
- Why is Zendesk making this change?
- What do I need to do?
- Where can I find more information?
What is changing?
Subscriber Service Data can now be hosted in the following AWS regions:
- UK (London)
- Asia-Pacific (Osaka)
Previously, Subscriber Service Data could only be hosted the following AWS regions:
- US East (Northern Virginia)
- US East (Ohio)
- US West (Oregon)
- EEA (Ireland)
- EEA (Frankfurt)
- Asia-Pacific (Tokyo)
- Asia-Pacific (Sydney)
Which Zendesk products will be covered by Data Center Location functionality in the UK or Osaka?
With the launch of the new hosting options in UK & Osaka in Q3 2024, Zendesk will provide data locality in these locations for its main products and functionalities:
- Zendesk Support
- Zendesk Chat
- Zendesk Gather
- Zendesk Guide
- Zendesk Sunshine
Zendesk Explore, WFM (Tymeshift), QA (Klaus) & Ultimate will be provided at later stages.
A comprehensive view of the Zendesk functionalities covered by the Data Center Location feature, as well as the exceptions, is described in the Regional Data Hosting Policy
Why is Zendesk making this change?
We are providing new data hosting locations in the UK and Osaka to meet the growing demand for data sovereignty and compliance with regional data privacy regulations. By hosting customer data in these locations, we ensure that they can store and process their data within specific geographic boundaries, which is crucial for adhering to local laws and standards. This is particularly relevant for businesses in highly regulated industries like finance, healthcare, and government, where data sovereignty is crucial.
Additionally, companies with a significant customer base in these regions can benefit from improved in-country hosting, thereby enhancing the privacy of customer data. Multinational corporations looking to expand their global footprint while maintaining high standards of data security and compliance will also find data locality in the UK and Osaka advantageous.
What do I need to do?
Whether you are a new customer who has not yet started using Zendesk, or an existing customer, you can opt-in to data locality so that your data stays within a specified region. Choose the opt-in option that applies to you:
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If you have not yet requested data locality for your Zendesk account:
Talk to your Zendesk account executive or Zendesk Customer Support to activate data locality for your account and store the data in a specific region.
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If you have previously requested data locality for your Zendesk account and would like to move your data to one of the new regions:
Talk to your Zendesk account executive or Zendesk Customer Support to move your account data hosting to a specific region.
Data locality eligibility
Data locality will be included by default or available as an add-on, depending on which Zendesk plan you are subscribed to.
- If you are a Zendesk Suite customer - data locality is included by default with your subscription & enabled after activation (talk to your Zendesk account executive or Zendesk Customer Support to activate data locality).
- If you are using a Zendesk Support Professional or Support Enterprise plan - you can purchase data locality as an add-on.
If you are unsure whether data locality is included with your plan, speak with your Zendesk account executive or contact Zendesk Customer Support.
Where can I find more information?
For more information about purchasing data locality as an add-on, see About the data center location add-on. To learn more about which functionalities are covered in the different data hosting locations, see Zendesk’s Regional data hosting policy.
If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.