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Recipe: Scheduling a ticket to reopen at a specific time



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Stephen Fusco

Zendesk Digital Resources Team

Edited Feb 19, 2025


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We don't have Due Dates on any of our tickets.  Is this something you've created with a custom field? 

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Due date field is shown only if Type is set to Task. If you change between different Types, you´ll notice the Due date field being added (if Task is selected) and removed (if others are selected) from the form. 

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When I tried implementing this, I ran into the following issue: 

As soon as I add the last macro condition “add tags”, the create button gets greyed out and the Macro cannot be saved. As long as this condition is not added, the Macro can be created. 
Stephen Fusco Could you help out here?

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