| Announced on | Rollout on |
| July 24, 2024 | July 24, 2024 |
We’re excited to announce the Advanced Encryption early access program (EAP), which provides advanced encryption for user fields. This EAP, previously only available in sandbox accounts, is now also available in production accounts.
Advanced encryption provides an additional layer of security for personally identifiable information (PII) in Zendesk by giving you total control over your encryption keys, ensuring the highest level of data protection.
This announcement includes the following topics:
What's changing, and why?
The Advanced Encryption EAP enables you to encrypt user fields (name, alias, signature, details, notes) in Support, Guide, and Admin Center with the keys stored in your key management system (KMS). This ensures data stored in Zendesk can’t be read in plain text by an external party and is decrypted just in time to enable the Zendesk Services. This feature is available in production as well as sandbox accounts.
Advanced encryption is an enhancement to our standard encryption at Zendesk that encrypts service data using native Amazon Web Services (AWS) encryption, which is applied to our database and shared among all customer accounts.
What do I need to do?
To sign up to participate in the Advanced Encryption EAP, complete this form. While we cannot guarantee that everyone can join at this stage, we’ll do our best to support as many customers as possible.
If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.