| Announced on | Rollout starts |
| August 2, 2024 | August 2, 2024 |
We're excited to announce the release of a new feature that allows customers to initiate automated workflows in response to changes in custom object records, offering more ways to keep their data synchronized across systems.
This announcement includes the following topics:
What is changing?
Developers using Zendesk Integration Services (ZIS) can now trigger flows when custom object records are created, updated, or deleted. Previously, this was only possible for legacy custom object records.
Why is Zendesk making this change?
By adding support for these additional trigger events, we're continuing to make it easier for customers to take advantage of custom objects to deliver great customer experiences. This update allows customers to monitor changes to custom object records and trigger workflows in their business systems.
What do I need to do?
The new custom object record trigger events are available now. For more information, see ZIS Trigger Events in our developer documentation.
If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.