What do the assignments conditions in Zendesk QA mean?

Question

I want to understand how to set up the conditions in assignments. What do these filters mean?

Answer

The conditions of assignments in Zendesk QA are the same as the conversations filters. You can create your own set of filters in the conversations view and convert them into assignments.

For more information, see the articles:

• Finding conversations to review using custom filters
• Setting up assignments