Zendesk will perform critical maintenance which will impact performance for Sunshine Conversations customers on September 29 and October 12-13, 2024.
Affected products: Sunshine Conversations
Date |
Start Time |
End Time |
|
September 29, 2024 |
All |
07:00 UTC / |
07:00 UTC (Sep 30) / |
October 12-13, 2024 |
All |
16:00 UTC / |
16:00 UTC (Oct 13)/ |
Expected behavior: During the maintenance window, Sunshine Conversations customers may experience a brief period of up to 5 minutes of latency, or some messages may return HTTP code 500 errors. No messages will be lost during this maintenance.
Please note that backend processes will still occur without issue, so you can expect email processes, API requests, and other such requests to function properly during these maintenance windows.
Why we're doing this: The Zendesk SunCo team is upgrading our datastore for increased reliability and performance.
2 comments
Billy Macken
Due to unforeseen circumstances, the October 1 (00:00 UTC) maintenance window has been updated to September 29 (07:00 UTC).
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Dan Beirouty
Due to unexpected developments in our maintenance work, the original maintenance planned for October 13 will be moved forward to October 12 at 16:00 UTC / 09:00 PT. The full schedule is stated in the article above.
We apologize for any inconvenience this may cause and would like to reassure customers that the impact should be minor:
Customers may experience messaging latency of up to 5 minutes at some time within the 24 hour maintenance window.
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