Summary
On October 1, 2024 from 19:30 UTC to 20:30 UTC, some customers experienced failures with bots powered by ultimate.ai, including our Z Bot which is used to contact Zendesk Support.
Timeline
October 01, 2024 08:51 PM UTC | October 01, 2024 01:51 PM PT
We are aware of an issue causing bots powered by ultimate.ai, including our Z Bot to contact Zendesk Support, to fail. We are enabling failover to our web form until the issue is resolved. Further updates will be posted in the next 30 minutes or when we have new information to share.
October 01, 2024 09:17 PM UTC | October 01, 2024 02:17 PM PT
Our team continues to work with our partner provider to resolve an issue causing ultimate.ai-powered bots to fail. We will provide additional updates in one hour or when we have new information to share.
October 01, 2024 09:51 PM UTC | October 01, 2024 02:51 PM PT
We are beginning to see improvement in the issue affecting bots powered by ultimate.ai, and functionality is starting to return to normal. We will continue to monitor the situation until full resolution.
October 01, 2024 10:16 PM UTC | October 01, 2024 03:16 PM PT
We are happy to report that we have recovered from the issue affecting bots powered by ultimate.ai, and bot & widget functionality has returned to normal. Thank you for your patience during our investigation.
Post-mortem
Please refer to the ultimate.ai status page for information about this incident’s root cause.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, contact Zendesk customer support.
1 comment
Dan Beirouty
Post-mortem published October 21, 2024.
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