Zendesk will perform critical maintenance which will impact performance for Explore customers in all Pods on November 5 and 6, 2024, during the times listed below.
Product: Explore
Date | POD | Phase | Start Time | End Time |
November 5, 2024 | 17, 18, 28, 29, 31 |
|
09:00 UTC / 01:00 PST |
10:00 UTC / 02:00 PST |
|
10:00 UTC / 02:00 PST | 11:00 UTC / 03:00 PST | ||
November 6, 2024 | 13, 15, 19, 20, 23, 25, 26, 27, 30 |
|
09:00 UTC / 01:00 PST |
10:00 UTC / 02:00 PST |
|
10:00 UTC / 02:00 PST | 11:00 UTC / 03:00 PST |
Expected behavior: Zendesk Explore customers on all Pods will experience a delay in data refresh, which will become noticeable 1 hour after the maintenance starts and is expected to last for 1 hour.
Please note that backend data ingestion processes will still occur without issue. The Explore reporting UI and data export features will still be available and Explore real-time dashboards will continue to update as usual. This reduces the impact customers will experience during the maintenance window.
Why we're doing this: The Zendesk Relational Storage team is upgrading our databases for increased reliability, security and performance.
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