Zendesk will perform critical maintenance which will impact performance for Explore customers in all Pods on November 5 and 6, 2024, during the times listed below.

Product: Explore

Important: Customers can still run queries in Explore without any error (except the data will be stale by an additional 1-hour as described below).
Customer impact: Only customers with Explore enabled will be impacted, based on the Pod maintenance dates and timings in the table below.
Date POD Phase Start Time End Time
November 5, 2024 17, 18, 28, 29, 31
  • Database upgrade
  • Data ingestion stopped
 09:00 UTC /
 01:00 PST 		10:00 UTC /
 02:00 PST
   
  • Stale data
  • Data ingestion begins 
 10:00 UTC / 02:00 PST 11:00 UTC / 03:00 PST
November 6, 2024 13, 15, 19, 20, 23, 25, 26, 27, 30
  • Database upgrade
  • Data ingestion stopped
 09:00 UTC /
 01:00 PST 		10:00 UTC /
 02:00 PST
   
  • Stale data
  • Data ingestion begins 
 10:00 UTC / 02:00 PST 11:00 UTC / 03:00 PST

Expected behavior: Zendesk Explore customers on all Pods will experience a delay in data refresh, which will become noticeable 1 hour after the maintenance starts and is expected to last for 1 hour.

Please note that backend data ingestion processes will still occur without issue. The Explore reporting UI and data export features will still be available and Explore real-time dashboards will continue to update as usual. This reduces the impact customers will experience during the maintenance window.

Why we're doing this: The Zendesk Relational Storage team is upgrading our databases for increased reliability, security and performance.

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