Deletion schedules allow admins and agents in custom roles with permission to create data retention policies by automatically deleting data in Zendesk. Deletion schedules help comply with privacy laws and are beneficial when managing data storage in your account.
- End-user deletion schedules delete inactive end users that meet certain conditions, such as those belonging to specific organizations or containing a specific tag on their profile.
- Ticket deletion schedules delete archived tickets after a specified period and can be configured to delete tickets by criteria such as brand, group, and custom fields.
- Deletion schedules for bot-only conversations allow you to delete conversations that take place only between an end user and your bot.
The Deletion schedules page in Admin Center provides a central place to manage deletion schedules.
Accessing the Deletion schedules page
You'll find the Deletion schedules page in Admin Center.
To access the Deletion schedules page
-
In Admin Center, click
Account in the sidebar, then select Security > Deletion schedules.
The Deletion schedules page opens.
Activating deletion schedules
Deletion schedules are inactive when you initially create them. You must activate deletion schedules for them to start deleting data.
One deletion schedule per type can be active at a time. If you have the Advanced Data Privacy and Protection add-on, up to 10 deletion schedules per type can be active.
To activate a deletion schedule
- In Admin Center, click
Account in the sidebar, then select Security > Deletion schedules.
- Click the options menu icon (
) for the schedule, then click Activate.
- In the confirmation dialog, select the checkboxes to confirm you understand what
data will be deleted immediately and as scheduled moving forward.
- Click Activate deletion schedule.
Editing and cloning deletion schedules
You can edit and clone deletion schedules. Cloning a deletion schedule creates a copy you can modify and use for other purposes.
To edit a deletion schedule
- In Admin Center, click
Account in the sidebar, then select Security > Deletion schedules.
- Click the options menu icon (
) for the schedule, then click Edit.
- Modify the schedule name, description, and conditions as needed.
- Click Save.
To clone a deletion schedule
- In Admin Center, click
Account in the sidebar, then select Security > Deletion schedules.
- Click the options menu icon (
) for the schedule, then click Clone.
A copy of the deletion schedule is created and automatically opened for editing.
- Modify the schedule name, description, and conditions as needed.
- Click Save.
Deactivating and deleting deletion schedules
If you no longer need a deletion schedule, you can deactivate or delete it.
If you want to use a deletion schedule again in the future but don't currently need it, then deactivate it. You can reactivate it at any time. Deleting a deletion schedule means that it's gone and can't be retrieved. Deletion schedules must be deactivated before they can be deleted.
To deactivate a deletion schedule
- In Admin Center, click
Account in the sidebar, then select Security > Deletion schedules.
- Click the options menu icon (
) for the schedule, then click Deactivate.
- Click Deactivate deletion schedule.
The status of the deletion schedule changes to Inactive.
To delete a deletion schedule
- In Admin Center, click
Account in the sidebar, then select Security > Deletion schedules.
- Click the options menu icon (
) for the schedule, then click Delete.
- Click Delete schedule.