August

  • UltimateGPT now includes an all-new Task Classifier, powered by the latest OpenAI LLM, for much improved performance

July

  • UltimateGPT includes a self-correcting Conversational Agent. This means that for small-talk, the conversational agent checks its own output. If the response is related to escalation or question answering, it automatically reclassifies and reroutes the query to the correct place.
  • UltimateGPT safety has been bolstered with extra conversational agent guardrails to deny malicious or frivolous end user requests

June

  • Brazilian Portuguese added to UltimateGPT 🇧🇷

March

  • UltimateGPT latency is now the lowest it's ever been, thanks to platform and pipeline upgrades

January

  • UltimateGPT can now take the latest user message and generate a new one that contains any relevant parts of the earlier conversation context which leads to more understood messages.
  • Defining a Custom Question will overwrite the visitor's last message, allowing you to provide contextually relevant answers. 

November

  • UltimateGPT’s improved search engine provides more accurate answers by understanding knowledge base structures, inferring context, and providing appropriate reference data which can be used to produce a great reply.
  • Salesforce and Freshworks knowledge bases can now be natively integrated with UltimateGPT. No more manual uploading of CSV files. Simply connect the knowledge base and set how often you want the import to sync.
  • Managing numerous search rules just got easier. With dynamic search rules, you can use parameters like {{country}} instead of static values. This means one rule for multiple conditions.

October

  • UltimateGPT can now provide personalized answers for your customers using our Custom Question and Additional Context features. Watch these demos to understand more about the capabilities that they enable: Generative AI for travel and Generative AI for eCommerce and B2B. Please contact your CSM if you want to be a part of the trial for these features.

September

  • Advanced analytics is now available for UltimateGPT conversation to help you make data-driven decisions and improvements, features include: key KPIs, knowledge base articles insights and knowledge base gaps discovery. 
  • To provide a more transparent experience for users Ultimate's widget now displays a label above any AI-generated answer as well as the sources of the information, allowing you to trace back the origins of the response. This not only fosters credibility but also empowers a user to explore the topic further with credible references at their fingertips.
  • 30-day free trial now available for Zendesk Guide knowledge base users, just connect your help center public URL and you're ready to go. If you're using a different help center, please get in touch and we can help you get set up. 

August

  • Every response made by an UltimateGPT block is registered in the conversation logs and, in order to validate the quality and accuracy of the response, feedback can now be shared directly within the conversation logs.

July

  • Upload multiple knowledge sources and create search rules to control which sources are used to find answers to a user’s question.
  • UltimateGPT is now activated using the UGPT block within the dialogue builder, with multiple scenarios and configuration options available. 

June

  • Launch a new Intent even faster by generating multiple expressions based on the Intent name and description, and one or more example expressions you provide. Intent Assistant reduce the time needed to create a robust expression list and launch a new Intent. 
  • Give your AI agent a personality. Choose from a professional, casual, enthusiastic or informal tone of voice, decide on the length of the replies and provide a description of your business to customise it even further. 

May

  • Admins can now upload CSV files directly in the Dashboard as an alternative to Zendesk Knowledge Base imports. The required columns are “id”, “title” and “content”.
  • Changes to prompts have resulted in more reliable and truthful question answering
  • AI agent no longer assumes the persona of working for “Company” and instead the default persona is now an AI agent working in customer support. 
  • Client admins can now set how often the Zendesk help center information is refreshed in the Generative AI settings in the Ultimate Dashboard. Options are daily, weekly, monthly or never. Coming soon to partner profiles. 
  • Restricted Zendesk pages: pages only available to signed-in users can now be accessed by using the  “Import private articles” function. 
  •  Paragraphing of longer messages to improve the readability of the messages
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