The functionality described in this article is being rolled
out to all Suite and Support plans from May 11 through June 12, 2026. You may not
see this functionality in your account yet. See this announcement for details.
An allowlist helps keep your system protected by specifying which IPs have access to your system. To make sure your AI agent functions correctly, you must add certain IP addresses to your allowlist. These IPs are used by different backend services of the AI agents workspace to communicate with your customer relationship management (CRM) platform.
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Managing the allowlist in your AI agent
In your AI agent’s advanced settings, you can manage which IPs have access to your
system. For your AI agent to function correctly, you must add all of the following
IPs for your region:
- IPs to allow for the EU:
- 34.140.214.64
- 34.140.222.34
- 35.233.19.208
- 34.79.189.15
- 34.78.252.6
- 34.34.185.160
- IPs to allow for the US:
- 35.197.70.75
- 35.233.151.233
- 34.145.96.207
- 35.230.1.204
- 34.168.87.73
To manage the AI agent allowlist
- In the AI agents workspace, select the AI agent you want to work with.
- Click
Settings in the sidebar, then select Advanced settings. - Under Allowlist IP addresses, click Add IP.
- Enter the IP address you want to allow (see the list above).
- Repeat steps 4 and 5 until you’ve added all appropriate IPs.
- Click Save.
Managing the allowlist in your CRM
After you’ve added the IPs to the allowlist in your AI agent, you must also add those same IPs in your CRM platform. For help, see Restricting access to Zendesk Support and your help center using IP restrictions.