You can safely test your bots and dialogues with the testing options provided within the platform. By using the “Test Bot” and “Test Dialogue” buttons at the top of the Dashboard, you can go through the dialogue flows you have set up for your bots and test:
- If a message can be recognized by the bot
- If the built dialogue flows work as expected
When clicking “Test Bot” or “Test Dialogue”, a chat window will pop up in the bottom right corner. You can then start chatting with the bot as a visitor to understand the bot's behavior.
Testing bots
With “Test Bot” you can look at the end-to-end experience of interacting with the bot, always starting from the Welcome Reply (in the case of chat bots), triggering the different responses based on the identified intent.
Testing dialogues
The “Test Dialogue“ option is only available while editing dialogues in the Dialogue Builder. This option allows you to start the testing process from the dialogue you are editing.
Testing branches
Branch testing allows you to start testing from a specific block in the Dialogue Builder. All blocks can be used as a starting point for testing, with the exception of "Visitor Message" and "Link to another Reply" blocks. You can start testing branches with the "Test branch" button in the header of each block.
When you click on “Test Dialogue” or "Test branch", the Session Parameters modal will automatically open. You can add parameters and define their values here, so you don’t have to add them manually as a visitor message or rely on API calls each time you test your dialogue. As an example, if a node expects an order ID as a parameter, you can set that up as a session parameter. The params are stored locally, separately for each dialogue and user.
You can also choose to “Test Without Parameters”, in this case, the already set-up parameters will be ignored, and you don’t have to delete them. You can trigger the Session Parameters modal from the widget too.
Finding test conversations
Once you are done testing in the test widget, you can navigate to the Conversation Logs to find your test conversations. You can also use the “Open in Conversation Logs” option in the test widget to jump to the conversation.
In the Conversation Logs, test conversations are labeled, and you can apply filters to show only test conversations or to hide them.
View predicted intents for visitor messages
If you want to test what intent is detected for a specific visitor message, you can do it while testing the bot, with any test mode, in both ticket and chat bots. To do that, hover on the visitor message you would like to see the prediction for and click on the "View predicted intents" button. In the "Top Predicted Intents" modal, you will see how confident the bot is in identifying the top intents for the visitor message.
