| Announced on | Rollout starts | Rollout ends |
| December 5, 2024 | December 5, 2024 | December 20, 2024 |
We're excited to announce the General Availability (GA) of dataset exports in Explore. This feature makes exporting large volumes of data from Explore easier than ever.
This announcement answers the following questions:
What’s changing and why?
Certain limitations apply to exporting reports or dashboards from Explore, such as a 50,000-row limit and a two-minute maximum run time. However, the new dataset exports feature allows you to export granular data from Explore datasets without these limitations.
You can export data from Explore datasets on a recurring or one-time basis. The exported datasets are made available as CSV files that you can download and integrate with your choice of third-party BI or analytics tools. Exporting datasets allows you to more easily combine Zendesk data with other data sources, giving you a more complete picture of your business operations.
These are the datasets that can currently be exported:
- Answer Bot - Flow Builder
- Chat and Messaging - Engagement
- Chat and Messaging - Messaging tickets
- Guide - Knowledge Base
- Support - Tickets
- Support - SLAs
- Support - Updates History
- Talk - Calls
This functionality will be extended to other datasets in the future.
Watch the video below for an introduction to exporting Explore datasets.
Exporting datasets with Zendesk Explore (1:41)
For more information, see Exporting datasets from Explore.
Who can use dataset exports?
Dataset exports are available on Explore Professional, Explore Enterprise, Suite Professional and Suite Enterprise plans. They can be configured by administrators.
What do I need to do?
You don’t need to take any action. If you’re using a supported plan, you can start using the new dataset exports right away.
If you have any feedback about this feature, please fill out this survey.
For general assistance with your Zendesk products, contact Zendesk Customer Support.