Zendesk AI agents are AI-powered chatbots that interact with your customers on messaging, email (including API and web form), and voice (EAP) channels. They can have conversations with customers and perform actions in authorized systems autonomously, automating and resolving issues so that your human agents can focus on more complex work.

What's my plan?
All Suites Team, Growth, Professional, Enterprise, or Enterprise Plus
Support Team, Professional, or Enterprise

This article provides a list of resources to help you learn about using the integration builder with AI agents:

  • About the integration builder for AI agents
  • Preparing to create a custom integration for an AI agent
  • Technical requirements for integrations with AI agents
  • Using JSONata with AI agents
  • JSONata reference for AI agents
  • Integration builder FAQs
  • Passing request parameters in the integration builder for AI agents
  • Troubleshooting an integration for AI agents
  • Integration output references for AI agents
  • Reformatting values in request parameters for AI agents
  • Obfuscating API keys in an integration for AI agents
  • Nullifying optional parameters in API calls for AI agents
  • Allowing IPs to connect AI agents to your CRM
  • Using custom authorization with the integration builder
  • Adding custom functionality in AI agent conversation flows using fake integrations
  • Making a GraphQL request in the integration builder for AI agents
  • Determining agent availability when escalating from AI agents
  • Creating a Zendesk ticket from an AI agent

 

Powered by Zendesk