Admins can use the Inspect page in Admin Center to produce a summary of their account configurations for their Zendesk environments. Rather than jumping around to each separate page, you can quickly review everything from account-level settings to business rules, channels, and organizations. This makes it easier for admins to manage the account and deploy changes from sandboxes to production accounts.

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Use the Inspect page in Admin Center to view a summary of your account configurations, from settings to business rules and channels. This feature helps you manage and deploy changes between sandbox and production environments. You can also save snapshots of configurations for future reference. Key areas include account settings, people, workspaces, objects and rules, and apps and integrations.

Location: Admin Center > Account > Sandbox > Inspection

Admins can use the Inspect page in Admin Center to produce a summary of their account configurations for their Zendesk environments. Rather than jumping around to each separate page, you can quickly review everything from account-level settings to business rules, channels, and organizations. This makes it easier for admins to manage the account and deploy changes from sandboxes to production accounts.

This article contains the following topics:
  • Inspecting account configurations
  • Understanding which account configurations can be inspected, saved, compared, and deployed

Inspecting account configurations

Inspecting account configurations provides a big-picture view of an environment.

To inspect an account configuration
  1. In Admin Center, click Account in the sidebar, then select Sandbox > Inspection.
  2. Select the Environment (account) that you want to inspect.

    This can take up to 20 seconds for very large instances.

  3. Click a configuration item's name to expand and inspect it. You can also search for specific configurations by name.

Understanding which account configurations can be inspected, saved, compared, and deployed

The following configurations are available for inspection, comparison, snapshots, and deployment:
Configuration Inspect Snapshot Compare Deploy
Account
Business hours ✔ ✔ ✔ ✔
Support addresses ✔ ✔ ✔  
Brands ✔ ✔ ✔  
Locales ✔ ✔ ✔  
People
Groups ✔ ✔ ✔  
Tags ✔ ✔ ✔ ✔
Custom roles (Enterprise only) ✔ ✔ ✔ ✔
Organization configurations ✔ ✔ ✔ ✔
Organization fields ✔ ✔ ✔ ✔
User fields ✔ ✔ ✔ ✔
Workspaces
Workspace order ✔ ✔ ✔ ✔
View order ✔ ✔ ✔ ✔
Macros ✔ ✔ ✔ ✔
Dynamic content ✔ ✔ ✔ ✔
Workspace

(If using flexible layouts, can only deploy within same environment.)

 ✔ ✔ ✔ ✔
Channels
Channels

(via types)

 ✔ ✔ ✔  
Objects and rules
Tickets Forms ✔ ✔ ✔ ✔
Fields ✔ ✔ ✔ ✔
Tags ✔ ✔ ✔ ✔
Statuses ✔ ✔ ✔ ✔
Custom objects Custom objects ✔ ✔ ✔ ✔
Custom object fields ✔ ✔ ✔ ✔
Omnichannel routing Capacity rules ✔ ✔ ✔ ✔
Queues ✔ ✔ ✔ ✔
Skill types and values ✔ ✔ ✔ ✔
Ticket triggers ✔ ✔ ✔ ✔
Automations ✔ ✔ ✔ ✔
Service level agreements (SLAs) ✔ ✔ ✔ ✔
Apps and integrations
App installations ✔ ✔ ✔ ✔
Email targets ✔ ✔ ✔ ✔
Webhooks

(Authentication settings aren't deployed.)

 ✔ ✔ ✔ ✔
OAuth clients ✔ ✔ ✔ ✔
AI
Intelligent triage Settings, including ticket context settings ✔ ✔ ✔ ✔
Topic ✔ ✔ ✔ ✔
Entity ✔ ✔ ✔ ✔
Agent Copilot Auto assist settings ✔ ✔ ✔ ✔
Auto assist procedures ✔ ✔ ✔ ✔
Communication guidelines ✔ ✔ ✔ ✔
Suggestions ✔ ✔ ✔ ✔
Writing tools ✔ ✔ ✔ ✔
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