Admins can use the Inspect page in Admin Center to produce a summary of their account configurations for their Zendesk environments. Rather than jumping around to each separate page, you can quickly review everything from account-level settings to business rules, channels, and organizations. This makes it easier for admins to manage the account and deploy changes from premium sandboxes to production accounts.
Additionally, admins can save the current version of an environment's configuration as a record they can look back on if necessary.
Inspecting configurations
Inspecting configurations provides a big-picture view of an environment.
- In Admin Center, click
Account in the sidebar, then select Configuration management > Inspection.
- Select the Environment (account) that you want to inspect.
This can take up to 20 seconds for very large instances.
- Click on a configuration item's name to expand and inspect it. You can also search for specific configurations by name.
Understanding which configurations can be inspected and saved
-
Account
- Business hours
- Support addresses
- Brands
- Locales
-
People
- Groups
- Tags
- Custom roles (Enterprise plans only)
- Organization configurations
- Organization fields
- User configurations
- User fields
-
Workspaces
- Workspace order
- View order
- Macros
-
Objects and rules
- Tickets
- Forms
- Fields
- Tags
- Statuses
- Custom objects and their fields
- Omnichannel routing configuration
- Business rules
- Ticket triggers
- Automations
- Service level agreements (SLAs)
- Tickets
-
Apps and integrations
- App installations
- Email targets
- Webhooks
- OAuth clients
-
Guide
- Articles
- Translations
- Sections
- Settings (including languages, permissions, themes)
Saving an environment's current configuration
When inspecting an environment's configuration, you can save a read-only version of the configuration as it exists at that time. After a version is saved, you can view, edit, and delete it from the Versions page in Admin Center.
- In Admin Center, click
Account in the sidebar, then select Configuration management > Inspection.
- Select the Environment (account) that you want to save a version of.
- Click Save this version.
- Enter a unique name for the version.
- Click Save.
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