Inspecting sandbox and production account configurations

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Use the Inspect page to view a summary of your account configurations, including settings, business rules, and channels, all in one place. This feature helps you manage and deploy changes between sandbox and production environments. You can also save snapshots of configurations for future reference. Key configurations include account settings, user roles, workspaces, tickets, and integrations.

Location: Admin Center > Account > Sandbox > Inspection

Admins can use the Inspect page in Admin Center to produce a summary of their account configurations for their Zendesk environments. Rather than jumping around to each separate page, you can quickly review everything from account-level settings to business rules, channels, and organizations. This makes it easier for admins to manage the account and deploy changes from sandboxes to production accounts.

Additionally, admins can save a snapshot of an environment's current configuration as a record they can look back on if necessary.

This article contains the following topics:

• Inspecting account configurations
• Understanding which account configurations can be inspected, saved, compared, and deployed

Inspecting account configurations

Inspecting account configurations provides a big-picture view of an environment.

To inspect an account configuration

1. In Admin Center, click Account in the sidebar, then select Sandbox > Inspection.
2. Select the Environment (account) that you want to inspect.

   This can take up to 20 seconds for very large instances.

3. Click a configuration item's name to expand and inspect it. You can also search for specific configurations by name.

Understanding which account configurations can be inspected, saved, compared, and deployed

The following configurations are available for inspection, comparison, snapshots, and deployment:

• Account
  • Business hours
  • Support addresses
  • Brands
  • Locales
• People
  • Groups
  • Tags
  • Custom roles (Enterprise plans only)
  • Organization configurations
  • Organization fields
  • User configurations
  • User fields
• Workspaces
  • Workspace order
  • View order
  • Macros
• Objects and rules
  • Tickets
    • Forms
    • Fields
    • Tags
    • Statuses
  • Custom objects and their fields
  • Omnichannel routing configuration
  • Business rules
    • Ticket triggers
    • Automations
    • Service level agreements (SLAs)
• Apps and integrations
  • App installations
  • Email targets
  • Webhooks
  • OAuth clients