Inspecting account configurations is currently part of an early access program (EAP). You can sign up for the Configuration Management EAP here.
Quick Look: Admin Center > Account > Configuration management > Inspection
Admins can use the Inspect page in Admin Center to produce a summary of their account configurations for their Zendesk environments. Rather than jumping around to each separate page, you can quickly review everything from account-level settings to business rules, channels, and organizations. This makes it easier for admins to manage the account and deploy changes from premium sandboxes to production accounts.
To inspect an account configuration
- In Admin Center, click
Account in the sidebar, then select Configuration management > Inspection.
- Select the Environment (account) that you want to inspect.
This can take up to 20 seconds for very large instances.
- Click on a configuration item's name to expand and inspect it. You can also search for specific configurations by name.
Inspecting configurations
The following configurations are available for inspection during the EAP:
-
Account
- Business hours
- Support addresses
- Brands
- Locales
-
People
- Groups
- Tags
- Custom roles (Enterprise plans only)
- Organization configurations
- Organization fields
- User configurations
- User fields
-
Workspaces
- Workspace order
- View order
- Macros
-
Objects and rules
- Tickets
- Forms
- Fields
- Tags
- Statuses
- Custom objects and their fields
- Omnichannel routing configuration
- Business rules
- Ticket triggers
- Automations
- Service level agreements (SLAs)
- Tickets
-
Apps and integrations
- App installations
- Email targets
- Webhooks
- OAuth clients
-
Guide
- Articles
- Translations
- Sections
- Settings (including languages, permissions, themes)
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