Admins can use the Inspect page in Admin Center to produce a summary of their account configurations for their Zendesk environments. Rather than jumping around to each separate page, you can quickly review everything from account-level settings to business rules, channels, and organizations. This makes it easier for admins to manage the account and deploy changes from sandboxes to production accounts.
Additionally, admins can save a snapshot of an environment's current configuration as a record they can look back on if necessary.
Inspecting configurations
Inspecting configurations provides a big-picture view of an environment.
- In Admin Center, click
Account in the sidebar, then select Configuration management > Inspection.
- Select the Environment (account) that you want to inspect.
This can take up to 20 seconds for very large instances.
- Click on a configuration item's name to expand and inspect it. You can also search for specific configurations by name.
Understanding which configurations can be inspected and saved
-
Account
- Business hours
- Support addresses
- Brands
- Locales
-
People
- Groups
- Tags
- Custom roles (Enterprise plans only)
- Organization configurations
- Organization fields
- User configurations
- User fields
-
Workspaces
- Workspace order
- View order
- Macros
-
Objects and rules
- Tickets
- Forms
- Fields
- Tags
- Statuses
- Custom objects and their fields
- Omnichannel routing configuration
- Business rules
- Ticket triggers
- Automations
- Service level agreements (SLAs)
- Tickets
-
Apps and integrations
- App installations
- Email targets
- Webhooks
- OAuth clients
-
Guide
- Articles
- Translations
- Sections
- Settings (including languages, permissions, themes)
Saving a snapshot of an environment's current configuration
When inspecting an environment's configuration, you can save a snapshot, which is a read-only version of the configuration as it exists at that time. After a snapshot is saved, you can view, edit, and delete it from the Snapshots page in Admin Center.
- In Admin Center, click
Account in the sidebar, then select Configuration management > Inspection.
- Select the Environment (account) that you want to save a version of.
- Click Save this snapshot.
- Enter a unique name for the version.
- Click Save.