Zendesk will perform critical maintenance which will impact performance for customers on Pods 13, 20, and 25 on February 10-11, 2025.
Affected products: Support, Talk, & Guide
Date |
Start Time |
End Time |
|
February 10, 2025 |
25 |
18:00 UTC / 10:00 PST |
18:30 UTC / 10:30 PST |
February 11, 2025 |
20 |
02:00 UTC / 18:00 PST (Feb 10) |
02:30 UTC / 18:30 PST (Feb 10) |
February 11, 2025 |
13 |
02:00 UTC / 18:00 PST (Feb 10) |
02:30 UTC / 18:30 PST (Feb 10) |
Expected behavior: The Support and Guide interfaces may briefly be unreachable for 30 seconds or less, and your agents may experience server error screens, sluggish response times, issues bulk updating tickets, refreshing ticket views, and Talk dropped calls.
Please note that backend processes will still occur without issue, so you can expect email processes, API requests, and other such requests to function properly during these maintenance windows.
Why we're doing this: The Zendesk Relational Storage team is making configuration changes to update the database infrastructure.
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