Service Incident - February 13, 2025 - AI Agents - Degraded performance and technical issues for a subset of AI Agents

SUMMARY

On February 13th, 2025 from 14:03 UTC to 16:15 UTC, a subset of AI Agents experienced technical issues and degraded performance.

TIMELINE

February 13, 2025 05:37 PM UTC | February 13, 2025 09:37 AM PT
We are happy to report that we have resolved the issue affecting some AI Agents causing technical errors, and as such will be restoring the Z2 Widget to contact Zendesk Support. Thank you for your patience during our investigation.

February 13, 2025 04:14 PM UTC | February 13, 2025 08:14 AM PT
We are aware of an issue affecting a subset of AI Agents, including those on our Z2 Widget to contact Zendesk Support (https://status.openai.com/). While we investigate, we will be failing over to the web form for any requests to Zendesk Support.

POST-MORTEM

For a post-mortem please see https://status.ultimate.ai/incidents/jqn96mhg3fhd 

FOR MORE INFORMATION

For current system status information about Zendesk and specific impacts to your account, visit our system status page. You can follow this article to be notified when our post-mortem report is published. If you have additional questions about this incident, contact Zendesk customer support.