Zendesk is introducing a new series of live tutorial webinars called Zendesk essentials. These are informative sessions designed for newcomers or anyone looking to optimize their use of core features and functionality. Whether you're just starting out or seeking to refresh your skills, this series will provide fundamental education and real examples of common configurations to help you get the most out of Zendesk.
This announcement includes the following topics:
What to expect
- Comprehensive overviews: Each session offers a thorough introduction to the key features of Zendesk Support, ensuring you can effectively utilize the platform
- Step-by-step tutorials: These easy-to-follow tutorials will guide you through real workflows that other Zendesk users have found beneficial, providing both instruction and inspiration for your own use cases
- Best practices: Gain valuable insights from Zendesk experts and fellow users to avoid common pitfalls and build for the future
- Interactive Q&A: Engage in live discussions where you can ask questions and receive real-time assistance from Zendesk experts
Which sessions will happen in March?
The team will publish an announcement a week ahead of each event in the Announcements topic of the Zendesk Community. To know more about what is planned for the month of March, see the table below.
Session event | Date and time |
Building your ideal Zendesk account - Part 1: Organizing your team |
March 4th, 2025 11:00 AM CST (UTC-06) |
Building your ideal Zendesk account - Part 2: Automating ticket assignments |
March 11th, 2025 11:00 AM CST (UTC-06) |
Building your ideal Zendesk account - Part 3: Managing escalations and implementing macros |
March 18th, 2025 11:00 AM CST (UTC-06) |
Building your ideal Zendesk account - Part 4: Prioritizing and tracking tickets with custom views |
March 25th, 2025 11:00 AM CST (UTC-06) |
What do I need to do?
Visit the Zendesk essentials: Live tutorials series page and click Join today to stay updated on past and upcoming events.
By attending these webinars, you'll gain a deeper understanding of core Zendesk functionality, ideas for your own workflows, and access to a community of experts and peers eager to share their learnings.
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