SUMMARY
February 26, 2025 10:17 PM UTC | February 26, 2025 02:17 PM PT
We are happy to report that the fix has resolved the issue causing delays and affecting agent status changes in Talk on pod 17. Thank you for your patience during our investigation.
February 26, 2025 09:32 PM UTC | February 26, 2025 01:32 PM PT
Following the fix, we are beginning to see improvement in the issue causing delays and issues changing agent status for Talk customers on pod 17. Please let us know if you continue to experience any issues.
February 26, 2025 07:25 PM UTC | February 26, 2025 11:25 AM PT
We have found a recent update which we believe is responsible for the issues affecting pod 17 Talk customers, causing delays and issues changing agent status. Our team is preparing a fix and we will provide further updates when the fix is deployed.
February 26, 2025 06:36 PM UTC | February 26, 2025 10:36 AM PT
Our team continues to investigate the issue affecting Talk customers in pod 17 causing delays and agents to get stuck in wrap-up mode. We will post additional updates in one hour or when we have new information to share.
February 26, 2025 06:08 PM UTC | February 26, 2025 10:08 AM PT
We are aware of an issue impacting Talk customers on pod 17, causing issues moving between agent statuses, sometimes getting stuck in wrap-up mode. Our team is investigating and we will provide further updates as soon as they are available.
POST-MORTEM
TBD
FOR MORE INFORMATION
For current system status information about Zendesk and specific impacts to your account, visit our system status page. You can follow this article to be notified when our post-mortem report is published. If you have additional questions about this incident, contact Zendesk customer support.
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