| Announced on | Rollout on |
| March 5, 2025 | February 25, 2025 |
Starting today, all new custom Explore dashboards must be created using the new dashboard builder. You can continue opening and editing dashboards created using the legacy dashboard builder during this period.
This announcement answers the following questions:
What is changing?
From now on, you must use the new dashboard builder to create new dashboards. During this phase, you can continue to clone legacy dashboards as required.
What are the next phases of the migration?
The next phases of the migration to the new dashboard builder are as follows:
- July 1, 2025: Prebuilt dashboards powered by the new dashboard builder. Prebuilt dashboards are available in both the legacy and new builders.
- September 30, 2025: Retirement of legacy prebuilt dashboards. After this date, legacy prebuilt dashboards will no longer be available.
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February 25, 2026 (previously July 6, 2025): Legacy dashboards become view-only.
After this date, dashboards built with the classic dashboard builder will no longer be editable. However, they will still be accessible and can be migrated using the Importer tool. -
June 30, 2026 (previously November 4, 2025): Retirement of legacy dashboards.
After this date, legacy dashboards will no longer be available.
What do I need to do?
To ensure a smooth transition to the new dashboard builder, we encourage you to:
- Start using the new dashboard builder. Review the new features to see how they can enhance your reporting.
- Prepare for the transition: Begin planning the migration of your existing dashboards to the new builder.
If you have feedback or questions about this announcement, visit our community forum, where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.