Teams in Zendesk Workforce management (WFM) are a way for you to manage your roster and are part of your organization structure. You can edit and delete your existing teams, as well as reassign agents to a different team.
You must be a WFM admin or in a role with organization structure permission to edit or manage teams.
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Editing and deleting teams
You can edit or delete your existing teams.
To edit or delete teams
- In Zendesk Workforce management, navigate to the Teams page and find the team you want to edit or delete.
- Click the team.
- Edit the team as needed, then click Done.
If you want to delete the team, click Delete team.
This action can't be undone.
Reassigning agents to a different team
You can reassign agents to different teams without having to remove them from their original team.
To reassign an agent to a different team
- From the Teams page, click the team you want the agent to be assigned to.
- Click Edit users assigned to this team.
- Hover over the agents you want to reassign to this team and click the reassign button.
- Click Reassign for all agents you want to move.
- Click Apply and then Done.