| Announced on | Rollout on |
| July 10, 2025 | July 10, 2025 |
We're excited to announce additional coverage of email address and social identities to advanced encryption for customers with the Advanced Data Privacy and Protection add-on.
Advanced encryption provides an additional layer of security for personally identifiable information (PII) in Zendesk by giving you control over your encryption keys, ensuring the highest level of data protection.
This announcement includes the following topics:
What's changing and why?
Advanced encryption now enables you to encrypt email addresses and social identities (X handle, Facebook ID, etc.) in addition to name, alias, signature, details, notes in Support, Guide, Talk, and Admin Center.
These fields are encrypted with the keys stored in your key management system (KMS) ensuring data stored in Zendesk can’t be read in plain text by an external party and is decrypted just in time to enable the Zendesk services.
Advanced encryption is an enhancement to our standard encryption at Zendesk that encrypts service data using native Amazon Web Services (AWS) encryption, which is applied to our database and shared among all customer accounts.
What do I need to do?
If you have our Advanced Data Privacy and Protection add-on, you can activate Advanced Encryption in Admin Center. See About advanced encryption for more information.
If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.