Editing and managing services in your service catalog

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As a Support admin, you can manage your service catalog by viewing, editing, unpublishing, or deleting services. View a list of services for a quick overview, edit to update details, unpublish to temporarily remove a service, or delete it permanently if it's no longer needed. Remember, deleting a service is irreversible and affects related ticket forms and fields.

After the initial creation of your service catalog and services, you'll likely need to update and remove services periodically. You must be a Support admin to manage the services for the service catalog.

This article contains the following topics:

• Viewing services
• Editing services
• Unpublishing services
• Deleting services

Related article:

• Adding services to your service catalog
• Submitting service catalog requests

Viewing services

You can view a list of your services and a high-level overview of each from the Services page. You can also select a service from the list to view more details about it.

To view a service

1. In Knowledge admin, click Service catalog () in the sidebar.

   A list of all services in your service catalog appears.

   

2. To view details about a specific service, click the service's title.

   The service's title and fields are displayed. Additionally, at the top of the page, you can click the information icon () to view when the service was published and by whom.

   

Editing services

After you've created services for your service catalog, you can make changes to those services as needed. Support admins can edit services to update the title, description, and fields associated with the service.

To edit a service

1. In Knowledge admin, click Service catalog () in the sidebar.
2. Click the title of the service you want to edit.
3. Make the necessary changes.

   If you need to adjust the custom ticket fields for a service, use the open icon () to edit the ticket field itself or the remove icon () to remove the field from the service.

4. Click Publish to update the service in the catalog with your changes.
   Note: If you aren't ready for the changes to go live, you can unpublish the service and then save your changes as a draft.

Unpublishing services

If you no longer want to include a service in your service catalog, you can unpublish it. This makes it unavailable to users, but admins can re-publish it in the future if necessary.

To unpublish a service

1. In Knowledge admin, click Service catalog () in the sidebar..
2. Next to the service, click the options menu () and select Unpublish.

   The service reverts to a draft.

Deleting services

If you're permanently removing a service and won't need it again in the future, you can delete it. When deleting services, the object and ticket form associated with it are deleted. This means any lookup relationship fields that point to a deleted service shows an empty value. Deleting services can't be undone.

To delete or unpublish services

1. In Knowledge admin, click Service catalog () in the sidebar.
2. Next to the service, click the options menu () and select Delete.
3. In the confirmation dialog, click Delete service.