Time off rules in Zendesk Workforce Management (WFM) automatically approve agents' time off requests when specified criteria are met. After a rule is created, you update, activate, deactivate, and delete it.
This article contains the following topics:
Editing automatic approval rules
You can edit a rules name and settings.
To edit an automatic approval rule
- In Workforce management, hover over the schedule icon (
) in the navigation bar, then select Time off
management. - Click the settings icon (
). - Locate the rule you want to edit, and modify it as needed.
- Click Save.
Activating automatic approval rules
If you have deactived an automatic approval rule and want to resume using it again, you can reactivate it.
To activate an automatic approval rule
- In Workforce management, hover over the schedule icon () in the navigation bar, then select Time off
management.
- Click the settings icon ().
- Locate the rule you want to activate.
- Select Automatically approve time off.
- Click Save.
Deactivating automatic approval rules
If you need to temporarily stop using an automatic approval rule, you can deactivate it.
To deactivate an automatic approval rule
- In Workforce management, hover over the schedule icon () in the navigation bar, then select Time off
management.
- Click the settings icon ().
- Locate the rule you want to deactivate.
- Deselect Automatically approve time off.
- Click Save.
Deleting automatic approval rules
If you no longer need an automatic approval rule, you can delete it.
To delete an automatic approval rule
- In Workforce management, hover over the schedule icon () in the navigation bar, then select Time off
management.
- Click the settings icon ().
- Locate the rule you want to delete.
- Click the menu icon (
) next to the rule's name and select Delete.
- Click Save.