Analyzing and improving the security posture of your Zendesk account

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Access the Security overview page to assess and enhance your account's security posture. The dashboard provides a snapshot of your security health, categorizing settings as Critical, Recommended, or Healthy. Review recommendations to address vulnerabilities and ensure optimal security. Expand sections to view details and take action by updating settings or consulting help articles for more information.

Location: Admin Center > Account > Security > Overview

The Security overview page in Admin Center serves as a centralized location for managing your account's security-related settings and provides insight into which features are enabled in your account.

This article includes these sections:

• Opening the Security overview page
• Viewing the overall security health of your account
• Reviewing Zendesk recommendations and updating your configuration

Related articles:

• General security best practices

Opening the Security overview page

You must be an admin to access the Security overview page.

To open the Security overview page

• In Admin Center, click Account in the sidebar, then select Security > Security overview.

The Security overview page opens. This page includes separate sections to help you view and manage the security features available in your account. Only the security settings related to your account plan are displayed.

Viewing the overall security health of your account

The panels at the top of the Security overview page provide a high-level dashboard of your account's security health.

Use the table below to understand the different security ratings in the dashboard.

Security rating	Description
Critical ()	Security settings rated as critical require your immediate review. Your current configuration for these settings could compromise the overall security of your account.
Recommended ()	We recommend you review these settings and determine if they are appropriately set for your use of Zendesk. These settings may be introducing additional exposure to attacks, and adjusting them may reduce this exposure.
Healthy	Healthy settings adhere to Zendesk's general recommendations. No action or changes are required.
Unavailable	Zendesk couldn't retrieve data for the setting. This can occur for several reasons, such as the API endpoint being inaccessible or the current user not having the necessary privileges to access it. Try refreshing your browser.

Reviewing Zendesk recommendations and updating your configuration

On the Security overview page, security settings are organized into expandable sections by type.

If any settings within the group have a Critical or Recommended status, an icon displays in the section header.

Expand the header to review the details and recommendations.

Important: The recommendations on the Security overview page reflect general best practices and do not guarantee security. You are responsible for determining and implementing controls appropriate to your organization.

To review ratings and recommendations for security settings

1. In Admin Center, click Account in the sidebar, then select Security > Security overview.
2. Expand a section that displays a Critical () or Recommended () rating.
3. Click next to a setting, then click View details.

   

4. In the side panel that appears, review the setting description and Zendesk recommendations.

   

5. After reviewing the information, take action as needed:
   • To learn more about the setting, click the link to view a Zendesk help center article.
   • Click Go to setting to review or update the setting in your Zendesk account.
   • Click Close to close the side panel.